Privacy Policy

Aussie Roofers ("we", "us", "our") is a roofing matching service operated by Clark Media. We connect Australian homeowners with vetted local roofers. This policy explains what personal information we collect, how we use it, and — most importantly — who we share it with. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

When you use the quote quiz on this site, we collect the details you provide, which typically include:

• Your name and contact details (email address and phone number);
• Your suburb, postcode or property location;
• Details about your roof and the work you are after (roof type, the problem, timing and similar).

If you are a roofing business applying to join our network, we also collect your business name, contact details and service area through the partnership form.

We do not run advertising or analytics trackers on this website. Our quote and partnership forms are hosted by Jotform, and our website is served by Cloudflare, which keeps standard technical logs (such as IP address and browser type) to deliver and secure the site.

2. How we use your information

We use the information you give us to:

• Match you with one or more vetted local roofers who service your area;
• Pass your request to those roofers so they can contact you with a quote;
• Respond to your enquiries and follow up about your request;
• Run, improve and secure our matching service;
• Meet our legal obligations.

3. Who we share it with

This is the core of what we do, so we want it to be clear: when you submit a quote request, we share your details with one or more roofing companies in our network so they can prepare a quote and contact you. Those roofers are independent businesses, not employees of Aussie Roofers. Once your details are with a roofer, their own handling of your information is governed by their privacy practices.

We may also share information with:

• Service providers who help us run the website and forms (for example Jotform and Cloudflare);
• Professional advisers, or where we are required or permitted to do so by law.

We do not sell your personal information for unrelated purposes.

4. Overseas disclosure

Some of the providers we use to run this website and our forms (such as Jotform and Cloudflare) may store or process data on servers located outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure your information is handled appropriately.

5. How we store and protect it

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the purposes above or as required by law. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Cookies

We do not use cookies for advertising or analytics on this site. The embedded Jotform quote and partnership forms may set cookies that are necessary for the form to work. You can control or block cookies through your browser settings, though some features may not function as intended if you do.

7. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. You can also ask us to stop contacting you. To make a request, email us at the address below and we will respond within a reasonable time.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version, with its "last updated" date, will always be available on this page.

10. Contact us

For any privacy question or request, get in touch:

Aussie Roofers (operated by Clark Media)
Email: gday@aussieroofers.com.au